Returns
Seven days, handled over WhatsApp.
The short version
If a product doesn't suit your skin, message 0300 1033973 within 7 days of delivery. If it's unopened, we'll refund you in full. If it caused a reaction or arrived faulty, we'll replace or refund it too — just send a photo. If you opened it and simply didn't like it, we can't refund an opened cosmetic, but tell us anyway.
The detail
| Unopened and unused | Full refund, including delivery charges. |
|---|---|
| Opened, but it caused a reaction | Full refund. Send us a photo of the reaction and the product. |
| Faulty, leaking or damaged | Full refund or replacement, your choice. Photo required. |
| Wrong item sent | We collect it and send the correct one. No cost to you. |
| Opened, changed your mind | We cannot resell an opened cosmetic, so we cannot refund this one. Tell us what went wrong anyway, because it usually helps us fix something. |
How to start one
- Message 0300 1033973 with your order number and what happened.
- Send a photo if the product is damaged or caused a reaction.
- We arrange collection, or ask you to send it to us, whichever is faster for you.
- Refunds are processed within 3 working days of us receiving the product. Bank transfer, Easypaisa or JazzCash, whichever you prefer.
A note on patch testing. The cleanser and moisturizer contain fragrance. If you have reactive skin, test any new product on your jawline for three days before using it on your whole face. It saves you a reaction and saves us both a return. The full ingredient list for every product is published here.
Cancellations
You can cancel any order before it ships. Message us and we will stop it. Once a parcel is with PostEx we cannot recall it, but you can refuse delivery and it will come back to us.